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Check-In and Check-Out:
Check-in time is after 3pm. Any remaining balance for your reservation is due and payable at check-in. If you need to check-in after 7:00 pm, please notify our rental office and we will prepare a late-arrival package for you. This package will include directions and a key to your condo or cabin and will be available at our office door. Late check-ins must come to the office between 9 am and 11am the following morning to pay their remaining balance. Personal checks will not be accepted at check-in. Check-out is by 10am for cabins and 11am for condos. Any accident or damage to personal property while at a condo or cabin must be reported within 24 hours of occurrence. MUST BE 21 YEARS OF AGE OR OLDER to rent.
Cancellations and Changes:
Only the guest named on the rental agreement may cancel or make changes to a reservation. We will issue a full refund of your deposit, minus your non-refundable $25 reservation fee, for reservations cancelled 30 days prior to your arrival date. Cancellations made within 30 days of arrival date will forfeit entire deposit.
Damages and Excessive Cleaning:
CABINS - Upon arrival a security deposit will be placed on the credit card of the guest named on the rental agreement. In the event of damage, theft, or the need for excessive cleaning, this security deposit will be used. Charges could exceed the security deposit. Please note that hot tub covers (cabins) are fragile and have a replacement cost of $350.00. The deposit is as follows: 1 to 2 BR $150.00, 3 to 5 BR $300, 6 to 8 BR $500.00. CONDOS - A credit card is required on file for all condo units.
Pets and Smoking:
Our condos & cabins do not allow smoking or pets. Our 7-bedroom Lodge is pet friendly. A $25 per day non-refundable pet fee will be applied per pet. Any guest found smoking or with unauthorized pets is subject to a $300.00 cleaning fee.
Hot Tubs (Cabins only):
Hot tubs are drained, cleaned, refilled, and chemically sanitized prior to each guest arrival. Please leave the bromine floater in the hot tub at all times. Because the hot tubs are completely drained and refilled prior to each guest stay, the water may not be warm until the evening of your arrival. There are health risks associated with the use of hot tubs--use with discretion and at your sole responsibility. Do Not Stand On Hot Tub Covers, they will break. Please, when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. Please shower before and after using the hot tub as some body lotions/etc. mixed with the hot tub chemicals can cause a rash on your skin. Deer Ridge Mountain Resort assumes no responsibility for any occurrence associated with hot tub usage.
Please Initial:_________________________
Fireplaces:
Wood burning and gas fireplaces are seasonal and will be closed/ turned off from April 1st to September 30th.
Maintenance:
Deer Ridge Mountain Resort performs regular maintenance on all condos & cabins and makes every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, cable, fireplaces, etc. may malfunction on occasion and while we cannot offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as soon as possible during regular business hours. Report all maintenance issues immediately.
Housekeeping:
Housekeepers clean each condo & cabin thoroughly prior to guest arrival. We do not currently offer daily maid service. A starter set of linens, towels, soap supplies, toilet paper, and paper towels is provided for each guest. Upon arrival, please report any damage or housekeeping issues.
Important Notice:
Guest payments may not be held in escrow. Escrow funds may be distributed from the escrow/trustee account prior to the completion of your stay, and/or may also be subject to certain repurchase agreements. This notice is in accordance with Tennessee State Law § 62-13-104 (b) (3) (D). Funds may be held in an interest bearing account.
Refund Policy:
We will do everything we can to make sure your condo or cabin is ready for you. Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. As in any home malfunctions occasionally happen and no refunds will be issued for early departures due to malfunctions in equipment (i.e. hot tubs, saunas, Jacuzzi tubs, televisions, stereos, VCRs, etc.). We cannot be responsible for any failure of any public utility or acts of God. No refunds will be given to early departures for inclement weather.
Age Requirement:
We cater to families, groups, and couples. We cannot accept reservations for vacationing students. Singles under the age of 21 unaccompanied by a parent will not be able to register and will loose their deposit. Any reservation made under false pretense will result in a loss of deposit.
Lost or Stolen Items:
Deer Ridge Mountain Resort is not responsible for lost or stolen items. Guest items which are found will be returned to the housekeeping office. Items can be returned at the guest expense C.O.D.
Weather:
During winter months, 4-wheel drive or chain-equipped vehicles should be considered. We will assist you in any way we can, but we do not offer discounts/refunds if you are unable to arrive because of weather conditions. Go to www.deerridge.com <http://www.deerridge.com/> and click on weather for more information on Gatlinburg's weather.
Pests and Environment:
To ensure the best guest experience, we perform regular pest control maintenance on all of our condos and cabins. Because our condos and cabins are located in wooded and mountain areas we cannot guarantee that they will be pest free. We do not offer refunds or discounts for pests including ladybugs. Unfortunately ladybugs are a part of our environment and we are unable to prevent them from occasionally visiting our condos and cabins. Please contact Guest Services if the need arises and we will do our best to help you.
Maximum Occupancy:
The maximum occupancy is the number of people a condo or cabin will sleep including infants. Limits are in accordance with rules of the State Fire Marshall's Office. Sleeping limits (for instance) accommodate 6-8 people indicates the presence of a Sofa Sleeper The maximum occupancy is the higher number.
*Although we strive to place you in the unit associated with your original reservation, occasionally circumstances arise where we may place you in a similar room type unit.
Optional Offering:
As part of your stay, you may purchase a Security Deposit Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured of the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Deer Ridge Mountain Resort any amount payable under the terms and conditions of the Security Deposit Protection.
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